Delivery & Returns

Where we deliver

We deliver across UK Mainland and the UK Highlands & Islands. We do not currently ship outside the UK.

Shipping rates

Shipping is calculated by total basket weight at checkout. As a guide:

• UK Mainland — from £3.99 (up to 2kg) to £19.99 (over 25kg)
• UK Highlands & Islands — from £6.99 (up to 2kg) to £34.99 (over 25kg)

Delivery times

Orders are dispatched Monday–Friday. UK Mainland orders typically arrive within 2–3 working days; Highlands & Islands within 3–5 working days.

Returns

If something arrives damaged or you receive the wrong item, contact us within 14 days at hello@simplygrocers.co.uk and we'll arrange a refund or replacement. Food items cannot be returned for change of mind once opened, in line with UK consumer law for perishables.